Privacy Policy
Your Privacy Matters to Us
Last Updated: January 1, 2024 | Effective Date: January 1, 2024
Our Commitment to Your Privacy
At Rolls-Royce Dubai, we understand that your privacy is important. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website. We are committed to protecting your personal data and respecting your privacy rights.
This policy complies with the UAE Federal Law No. 45 of 2021 on the Protection of Personal Data and international privacy standards including GDPR where applicable.
1. Information We Collect
Personal Information
- •Full name and contact details (email, phone number, address)
- •Date of birth and nationality
- •Driving license details and passport/ID information
- •Credit card and payment information
- •Booking history and preferences
Automatic Information
- •IP address and device information
- •Browser type and language preferences
- •Pages visited and time spent on our website
- •Referring website addresses
- •Location data (with your consent)
2. How We Use Your Information
Service Delivery
- •Process rental bookings and payments
- •Verify driving license and identity
- •Communicate booking confirmations and updates
- •Provide customer support and assistance
- •Handle insurance claims if necessary
Business Operations
- •Improve our services and website functionality
- •Send promotional offers and newsletters (with consent)
- •Conduct market research and analytics
- •Prevent fraud and ensure security
- •Comply with legal and regulatory requirements
3. Information Sharing
We may share your information with:
- •Insurance providers for coverage purposes
- •Government authorities as required by law
- •Payment processors for transaction handling
- •Marketing partners (only with your consent)
- •Service providers who assist our operations
We will never:
- •Sell your personal information to third parties
- •Share sensitive data without your explicit consent
- •Use your information for purposes other than stated
- •Transfer data to countries without adequate protection
4. Data Security
Security Measures
- •SSL encryption for all data transmission
- •Secure servers with firewall protection
- •Regular security audits and updates
- •Limited access to personal information
- •PCI DSS compliance for payment processing
5. Your Rights
You have the right to:
- •Access your personal information we hold
- •Request correction of inaccurate data
- •Request deletion of your information
- •Opt-out of marketing communications
- •Withdraw consent at any time
- •File a complaint with data protection authorities
6. Cookies Policy
We use cookies for:
- •Essential website functionality
- •Remembering your preferences
- •Analytics and performance tracking
- •Personalized content and advertising
- •Social media integration
7. Data Retention
Retention Periods
- •Booking information: 7 years for legal compliance
- •Marketing data: Until consent withdrawn
- •Website analytics: 2 years
- •Payment records: As required by financial regulations
- •CCTV footage: 30 days (office and vehicle cameras)
8. International Transfers
Cross-Border Data
- •Data may be processed in countries where we operate
- •We ensure adequate protection for international transfers
- •EU-UAE data transfer agreements are respected
- •You can request information about transfer safeguards
9. Children's Privacy
Age Restrictions
- •Our services are not intended for children under 18
- •We do not knowingly collect data from minors
- •Parents may contact us to remove any such data
- •Age verification required for all rentals
10. Updates to Privacy Policy
Policy Changes
- •We may update this policy periodically
- •Significant changes will be notified via email
- •Continued use constitutes acceptance of updates
- •Previous versions available upon request
Data Protection Officer
For any privacy-related questions or to exercise your rights, please contact our Data Protection Officer:
Email: privacy@rollsroycers.com
Phone: +971 55 816 4922
Address: Rolls-Royce Dubai, Downtown Dubai, UAE
Response Time: Within 48 hours
Your Consent
By using our services, you consent to:
- The collection and processing of your personal data as described
- The use of cookies and similar technologies
- The transfer of data as necessary for service delivery
- Receiving service communications and updates
You may withdraw your consent at any time by contacting our Data Protection Officer.
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Your Privacy is Our Priority
We are committed to protecting your personal information and providing transparency in how we handle your data.