Frequently Asked Questions

Booking is simple! You can book online through our website, call us at +971 55 816 4922, or send us a WhatsApp message. We recommend booking at least 48 hours in advance to ensure availability of your preferred vehicle.

Yes, same-day bookings are possible subject to availability. However, we recommend booking in advance to secure your preferred vehicle. For urgent bookings, please call us directly for immediate assistance.

For the best selection and guaranteed availability, we recommend booking at least 3-7 days in advance. During peak seasons (November to March) and for special events, booking 2-4 weeks ahead is advisable.

Yes, modifications are free up to 48 hours before your rental. Cancellations made 48+ hours in advance receive a full refund. Cancellations within 24-48 hours incur a 50% charge, and within 24 hours are non-refundable.

You need: 1) Valid UAE driving license or international driving permit, 2) Passport copy, 3) UAE visa copy (for tourists), 4) Credit card for security deposit, 5) Proof of residence or hotel booking.

The minimum age is 25 years old. Drivers must have held a valid driving license for at least 3 years. For chauffeur services, there are no age restrictions for passengers.

Yes, we accept valid international driving permits from most countries. Visitors from GCC countries, USA, UK, Canada, and most European countries can drive with their home country license for up to 6 months.

Yes, a refundable security deposit between AED 5,000-10,000 is required, depending on the vehicle. This is held on your credit card and released within 3-5 business days after the rental, pending no damages or violations.

Our rates vary by model: Phantom (AED 5,800/day), Ghost (AED 4,800/day), Cullinan (AED 6,500/day), Dawn (AED 5,500/day), Wraith (AED 5,000/day). Weekly and monthly rates offer significant discounts. Contact us for custom quotes.

We accept cash, credit cards (Visa, MasterCard, American Express), bank transfers, and cryptocurrency (Bitcoin, Ethereum). Corporate accounts with NET payment terms are available for qualified businesses.

No hidden fees! Our quoted price includes basic insurance, 250km daily allowance, and VAT. Additional charges only apply for extra mileage (AED 15/km), additional drivers, or optional services like chauffeur or delivery.

Yes! Weekly rentals receive 10% discount, monthly rentals 20% discount, and 3+ months up to 30% discount. Corporate packages and seasonal promotions offer additional savings.

Our fleet includes the latest models: Phantom (flagship sedan), Ghost (executive sedan), Cullinan (luxury SUV), Dawn (convertible), and Wraith (grand tourer). All vehicles are less than 2 years old and maintained to perfection.

Yes, we have multiple colors available including black, white, silver, and special editions. Specific features like starlight headliner, Black Badge editions, or particular interior colors can be requested based on availability.

All vehicles come with comprehensive insurance coverage. This includes third-party liability and collision damage waiver. Personal accident insurance and zero-deductible options are available for additional peace of mind.

Vehicles are provided with a full tank and should be returned full. If returned with less fuel, refueling charges apply at AED 20/liter. Our concierge can arrange refueling service for your convenience.

Yes, we offer professional chauffeur services with multilingual drivers trained in VIP protocol. Chauffeur service is AED 800-1200 additional per day depending on hours required. Hourly chauffeur rates are also available.

Complimentary delivery and pickup within Dubai city limits. Delivery to airports, hotels, and residences is included. For locations outside Dubai (Abu Dhabi, Sharjah, etc.), nominal delivery charges apply.

Cross-border travel to Oman is possible with prior arrangement and additional insurance. Travel to other GCC countries requires special permits. Additional fees and documentation requirements apply.

Yes! Our wedding packages include decorated vehicles, uniformed chauffeur, red carpet service, and complimentary champagne. Multiple vehicle packages for wedding convoys are available with special rates.

Each rental includes 250km per day. Additional kilometers are charged at AED 10/km. Unlimited mileage packages are available for weekly and monthly rentals at an additional cost.

Contact us immediately and file a police report. With our comprehensive insurance, you're covered for most incidents. Your liability is limited to the insurance excess amount, which varies by vehicle model.

All our vehicles are strictly non-smoking to maintain their pristine condition. Violation of this policy results in a AED 1,500 cleaning fee. We can arrange stops for smoking breaks during chauffeur services.

You are responsible for all traffic violations during your rental period. Fines will be charged to your account with a AED 100 administrative fee. We recommend using our chauffeur service to avoid any violations.